FAQ

What shipping company does Aideashome use?

To ensure safe delivery of all your order(s), we use registered mail service for all local orders using local courier service (Pos Laju, J&T, DHL etc.). The shipping cost varies from courier services, and also from the location it’s being delivered to. (Kindly refer to chart below as example.)

Parcel Weight W. Malaysia Sarawak Sabah
below 0.5kg RM6.00 RM8.50 RM9.00
below 0.75kg RM7.00 RM10.50 RM12.00
below 1kg RM8.50 RM12.50 RM14.50
below 1.25kg RM10.00 RM14.50 RM17.00
below 1.5kg RM11.00 RM16.50 RM20.00
below 1.75kg RM12.50 RM18.50 RM22.50
below 2kg RM14.00 RM20.50 RM25.00
below 2.5kg RM21.00 RM34.50 RM41.00
below 3kg RM24.00 RM39.00 RM46.00

 

Do you ship to oversea?

For international order(s), kindly contact our Customer Service Officers at info@aideashome.com

How long before i receive my order?

Once your order(s) is placed, kindly allow 2 – 3 business days (Monday to Friday 10am – 5pm) for your order(s) to be processed and another 1- 2 business days for delivery.

Should there be any problems with your order(s) (received wrong items, items condition damaged, etc.) please drop us an email at info@aideashome.com as soon as possible with your order number. Your satisfaction and happiness is our utmost priority and we will try our very best to resolve any issue that might occur.

What if I need to modify my order?

Orders placed are not modifiable. However, if you have a change of heart, and have already made payments, kindly contact our customer service (via email) for cancellation.

Our Customer Service Personnel will be in touch with you and assist you on the refund procedure.

What if I need to change my shipping address?

Yes, you can. Kindly inform our Customer Service Personnel on this matter and provide the correct address. We will pack and ship accordingly to the given address.

Can I get same day delivery?

No, as our shipping policy is within seven (7) business days upon orders being made. 

Can I return or request refund items I've bought?

All goods sold are not refundable or returnable.

Situation where returning or refunding applicable?

If your package arrives broken or you received an incorrect item, we are here to assist. We will refund you via bank credit. The bank credit will include the total amount of refunded item(s) including shipping fees, if applicable. Do note that bank credit takes up to 4 weeks to process.

We will ask you to return the incorrect products and will be providing you with the necessary return instructions.

You may drop us an email at info@aideashome.com within 48 hours upon receiving your parcel(s) including the below details:

Order Number:

Name:

Phone Number:

Photos or video of damaged/ defective items(s):

 

Important Note;

You must lodge the report within 48 hours upon receiving your order(s) but return can only be process on normal business hours Monday to Friday 10am – 5pm.

Discount codes, Gifts, and Policy.

Please note that we do not extend any date for expiry credits. All discount codes and gift cards must be used within the active period stated.

No discount codes or gift cards can be added to orders that have already been paid and refunds will not be given including coupon codes. 

Only one discount code can be applied per order. You may use the other discount code for your next purchase within its active period.

Still have a question?

Please contact us for more information.

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